RWE npower Selects Kofax to Enhance Customer Service
RWE npower Selects Kofax to Enhance Customer Service
Leading U.K. Energy Company to Capture Over Six Million Customer Documents Annually
IRVINE, Calif.–(BUSINESS WIRE)– Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, today announced it will provide a comprehensive document capture solution to RWE npower, a leading integrated energy provider based in the United Kingdom and part of the RWE Group, one of Europe?s leading electricity and gas companies. The value of the contract to Kofax is approximately $340,000.
As part of its creation of a state-of-the-art customer contact center, RWE npower will be implementing a complete Kofax solution, including Kofax Capture, Kofax Capture Network Server, Kofax Transformation Modules, Kofax Communication Server and VirtualReScan (VRS) software. The solution will enable the firm to scan, classify and extract data from approximately six million customer documents received annually in paper, fax, e-mail and e-mailed attachment formats. The resulting images and data will be released to its Ceyoniq enterprise content management (ECM) repository as well as its SAP enterprise resource planning (ERP) system, which are located at RWE npower?s data center in Germany. The Kofax software will help RWE npower process documents in a fast, efficient and cost effective manner, and enable the company to more quickly serve the needs of its customers.
„Many energy providers are recognizing the value of streamlining their customer-facing business processes in order to better serve their clients and concurrently reduce costs,? said Alan Kerr, Kofax?s Executive Vice President of Field Operations. „By automating the extraction and validation of data contained in incoming customer documents and initiate business process workflows, an organization can reduce manual tasks and enable more responsive customer service.?
About Kofax
Kofax plc (LSE: KFX) is the leading provider of document driven business process automation solutions. For more than 20 years, Kofax has provided award winning solutions that streamline the flow of information throughout an organization by managing the capture, transformation and exchange of business critical information arising in paper, fax and electronic formats in a more accurate, timely and cost effective manner. These solutions provide a rapid return on investment to thousands of customers in financial services, government, business process outsourcing, healthcare, supply chain and other markets. Kofax delivers these solutions through its own sales and service organizations, and a global network of more than 1000 authorized partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit www.kofax.com .
„Kofax? is a registered trademark in the US, the EU and other regions. All other trademarks and registered trademarks are the property of their respective owners.
Contacts
Kofax plc
Investor Contact:
Jamie Arnold
Chief Financial Officer
949-783-1473
jamie.arnold@kofax.com
or
Media Contact:
Andrew Pery
Chief Marketing Officer
949-783-1573
andrew.pery@kofax.com416976″ width=“1″ height=“1″>
RWE npower Selects Kofax to Enhance Customer Service
Leading U.K. Energy Company to Capture Over Six Million Customer Documents Annually
IRVINE, Calif.–(BUSINESS WIRE)– Kofax plc (LSE: KFX), the leading provider of document driven business process automation solutions, today announced it will provide a comprehensive document capture solution to RWE npower, a leading integrated energy provider based in the United Kingdom and part of the RWE Group, one of Europe?s leading electricity and gas companies. The value of the contract to Kofax is approximately $340,000.
As part of its creation of a state-of-the-art customer contact center, RWE npower will be implementing a complete Kofax solution, including Kofax Capture, Kofax Capture Network Server, Kofax Transformation Modules, Kofax Communication Server and VirtualReScan (VRS) software. The solution will enable the firm to scan, classify and extract data from approximately six million customer documents received annually in paper, fax, e-mail and e-mailed attachment formats. The resulting images and data will be released to its Ceyoniq enterprise content management (ECM) repository as well as its SAP enterprise resource planning (ERP) system, which are located at RWE npower?s data center in Germany. The Kofax software will help RWE npower process documents in a fast, efficient and cost effective manner, and enable the company to more quickly serve the needs of its customers.
„Many energy providers are recognizing the value of streamlining their customer-facing business processes in order to better serve their clients and concurrently reduce costs,? said Alan Kerr, Kofax?s Executive Vice President of Field Operations. „By automating the extraction and validation of data contained in incoming customer documents and initiate business process workflows, an organization can reduce manual tasks and enable more responsive customer service.?
About Kofax
Kofax plc (LSE: KFX) is the leading provider of document driven business process automation solutions. For more than 20 years, Kofax has provided award winning solutions that streamline the flow of information throughout an organization by managing the capture, transformation and exchange of business critical information arising in paper, fax and electronic formats in a more accurate, timely and cost effective manner. These solutions provide a rapid return on investment to thousands of customers in financial services, government, business process outsourcing, healthcare, supply chain and other markets. Kofax delivers these solutions through its own sales and service organizations, and a global network of more than 1000 authorized partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit www.kofax.com .
„Kofax? is a registered trademark in the US, the EU and other regions. All other trademarks and registered trademarks are the property of their respective owners.
Contacts
Kofax plc
Investor Contact:
Jamie Arnold
Chief Financial Officer
949-783-1473
jamie.arnold@kofax.com
or
Media Contact:
Andrew Pery
Chief Marketing Officer
949-783-1573
andrew.pery@kofax.com416976″ width=“1″ height=“1″>